METHOD, SYSTEM AND COMPUTER PROGRAM PRODUCT FOR COPING WITH THE CHANGES IN HARDWARE VIA REMOTE MAITENANCE MANAGEMENT

摘要

A method for coping a change in hardware accesses a product of a user through a network and acquires information on the product of the user. It further acquires information on a part to be changed, and generates information on a product that requires change of a part from the acquired information on the product of the user and information on the part to be changed.