Voice Cognition Call Exchange System and The Method for Voice Cognition Exchange using the same thereof

摘要

PURPOSE: A voice recognition telephone exchange system and a voice recognition telephone exchange method using the same are provided to increase the use convenience of a caller by adopting an exchange method by voice recognition. CONSTITUTION: A reference voice for voice recognition is inputted(S110). A reception-side telephone number is inputted(S115). An automatic response voice by the reception-side telephone number is transmitted to a caller(S120). The caller inputs a desired reception-side exchange number as a voice(S125). It is judged whether the inputted voice is recognized by a voice recognition board(S130). If the voice recognition is normally performed, a PSTN(Public Switched Telephone Network) number, an IP number, or a mobile phone number corresponding to the reference voice is retrieved(S150). It is confirmed whether a number corresponding to the reference voice exists(S155). If the number corresponding to the reference voice exists, it is judged whether the corresponding number is an extension number(S160). If the corresponding number is the extension number, the caller connects to a callee of the corresponding extension number to perform a call(S165). If the corresponding number is not the extension number, it is judged whether the corresponding number is an IP number(S170). If the corresponding number is the IP number, the caller connects to the callee of the corresponding IP number to perform the call(S175). If the corresponding number is not the IP number, it is judged whether the corresponding number is a PSTN number(S180). If the corresponding number is the PSTN number, the caller connects to the callee of the corresponding PSTN number to perform the call(S185). If the corresponding number is not the PSTN number, the caller connects to the callee of a corresponding mobile phone number to perform the call(S190).