TROUBLESHOOTING SUPPORT SYSTEM, EQUIPMENT FOR SUPPORT CENTER, AND COMPUTER SOFTWARE

摘要

PPROBLEM TO BE SOLVED: To provide a troubleshooting support system, an equipment for support center and a computer software, capable of surely transmitting various information to a troubleshooter and correctly grasping processing situation, etc., of the troubleshooter. PSOLUTION: This system is composed of equipment 1 for support center, equipment 2 for dispatch base, and a portable communication terminal 3 for the troubleshooter. The system supports the fault measures person who deals with the troubleshooting of a system to be supported 4 connected via a communication line 5. The equipment 1 for support center has a function of receiving trouble notification from the system to be supported, registering to a center DB, analyzing the received information and displaying a list of the received time, the system ID to be supported, trouble information and the state of troubleshooting. PCOPYRIGHT: (C)2004,JPO