E-mail distribution system, customer service system, server system, method of allocating e-mail

摘要

PROBLEM TO BE SOLVED: To provide an electronic mail sorting system or the like, capable of surely and efficiently conducting sorting of electronic mails by providing a mail box of the electronic mail received via a network, and a controller for sorting the mails stored in the box to a terminal of a state, capable of processing of terminals of a plurality of persons in charge.;SOLUTION: The electronic mail sorting system automatically sorts the electronic mails arrived at the representative mail box 43 of a mail server 40 of a service provider system 10 via the Internet 30 from a transmitter's user terminal by a sorting controller 60. The system sorts the mails to the mail box 45 according to the persons in charge, judged as being a state capable of participating in the electronic mail corresponding business, based on an operating state of the terminal 50 of the person in charge and a schedule of the person in charge. When the mail arrives from the same transmitter, a record of a sorting recorder 64 is referred, and the mails may be sorted to the same person in charge as in the case of the previous time.;COPYRIGHT: (C)2002,JPO