Systems and methods for automatically managing workflow based on optimization of job step scheduling

摘要

A system is disclosed that includes one or more HOMEs where there is a (1) DAD computer and software system for human User interaction to initiate Jobs (Transcription, Translation, Data Entry, and Transaction Creation) and to utilize voice-mail through real-time voice and tone signal input and (2) HIS computer and software system for keeping the databases used to process Jobs and for keeping the statistical records of jobs for analysis, general ledger, payroll and billing. In addition the system includes one or more MOMs where there is a software system server on a computer set on the backbone of a global communication network (e.g. Internet) that (1) receives Job packets from its HOMEs, (2) selects Scribes for work (e.g. transcription), (3) generates messages in the form of E-Mail and Voice-Mail to specified users for information or action, (4) updates the status of the Job Record and transferring that updated Record to a SUPERMOM, (5) implements all the details of job processing steps and logic that has been controlled by Human Supervisors. The system may further include a SUPERMOM where there is a software system server on a computer set on the backbone of the global computer network (e.g. Internet) that receives Job Packets from MOMs where portions of the job are spread over two or more MOMs; SUPERMOM directs and transfers that job data; receives Job Record updates and maintains a Site for on-line internet job tracking inquiries; SUPERMOM selects Scribes for Jobs that are not able to find an available Scribe within their own MOM's HOMEs, collects the statistical and financial data from all the HOMEs, and provides general top level management decision making information.