Customer self-help toolkit

摘要

A method for preparing a computer for service activation with a network service provider. A pre-qualifying routine is executed on the computer to gather information about the computer's initial configuration setting. A diagnostic routine is executed on the computer to test the hardware components involved in network services. If the initial configuration setting and test results meet or exceed predetermined requirements, then service software applications programs are installed in the computer and programmable configuration settings are updated. The computer then transfers a copy of the final configuration settings and test results to the network service provider where the information is stored for future reference.