Identifying solutions to computer problems in main system by service system in distributed system landscape

摘要

A distributed computer system (201/202/500) has a first main system (201) and a second main system (202) that execute applications (A) in cooperation with human users. A service system (500) is an expert system to evaluate problems in the main systems (201, 202). The main systems (201, 202) have auxiliary systems with to evaluate problems in the main systems (201, 202) and to escalate problem evaluation to the service system (500). The service system (500) provides expertise for customers 1 and 2 that operate the main system (201, 202).