首页>
外国专利>
Method and apparatus for providing real-time communication center statistical data to a third-party application over a data network
Method and apparatus for providing real-time communication center statistical data to a third-party application over a data network
展开▼
机译:通过数据网络向第三方应用程序提供实时通信中心统计数据的方法和装置
展开▼
页面导航
摘要
著录项
相似文献
摘要
A system for providing communication-center statistical data to a third party application over a data network includes an intermediate service point connected to the network between the communication-center environment and the third-party application; a set of application program interfaces for transforming and transmitting communication-center statistical data from the center to the intermediate service point; and a set of application program interfaces for transmitting the communication-center statistical data from the service point to the third-party application. In a preferred embodiment the third-party application accesses the intermediate service point using the network and manipulates one or more services hosted within the service point to configure to receive by subscription statistical data about specific communication-center entities described as objects including real time performance statistics of those entities.
展开▼