SYSTEM AND BUSINESS METHOD FOR OFFERING SEAT UPGRADES TO PATRONS AT A PUBLIC FACILITY

摘要

A virtual ticket control system for upgrading tickets of customers to a public facility. The virtual ticket control system comprises: 1) a plurality of access points disposed throughout the public facility, each of the access points establishing a communication link to at least one of a plurality of virtual ticket devices used by customers and receiving at least one virtual ticket transmitted by the at least one virtual ticket device; 2) a memory for storing a seating database identifying empty seats in the public facility and occupied seats in the public facility; and 3) a ticket upgrade controller coupled to the plurality of access points and the memory and capable of receiving a first virtual ticket from a first one of the plurality of virtual ticket devices. The ticket upgrade controller compares a location of a first seat associated with the first virtual ticket with the seating database and identifies a first empty seat having a more desirable location than the first seat location. The ticket upgrade controller generates a ticket upgrade offer message associated with the first empty seat and transmits the ticket upgrade offer message to the first virtual ticket device.