VOICE AND TEXT TYPE GENERAL DIRECTORY NUMBER ARS HOSTING SYSTEM, CONCERNED WITH PROVIDING AN AUTOMATIC RESPONSE MESSAGE IN TEXT AS WELL AS IN VOICE TO A CLIENT

摘要

PURPOSE: A voice and text type GDN(General Directory Number) ARS(Automatic Response System) hosting system is provided to provide an automatic response message in text as well as in voice to a client when the client makes a phone call to a GDN. CONSTITUTION: A signal handler(220) transfers information on a destination number, an origination number and a channel number received from a client terminal connected to a public telephone network or a wireless phone network, to a channel handler(250). A VoIP protocol handler(270) transfers information on the destination number, the origination number and the channel number received from a client connected through a VoIP network to the channel handler(250), extracts a corresponding automatic response message and provides it to the client terminal connected to the VoIP network. A voice and text handler(230) extracts a corresponding automatic response message according to information on a position where content of the message is stored. The channel handler(250) serves as a controller for controlling the voice and text handler(230) or the VoIP protocol handler(270). An Interpreter(240) defines a scenario for providing an automatic response service in voice, in voice and text, or in text. An ARS hosting system(210) sets different automatic response message information by call originated areas or by fixed line/mobile terminals, stores it in a database(260), analyzes an origination number of a client terminal and provides a suitable automatic response message.