Remote technical support system, whereby an image of faulty equipment is sent to a support center and in return instruction codes are received corresponding to visual and or audible instructions stored locally

摘要

Remote technical support method for monitoring, installation, repair and maintenance of equipment that is remote from a technical support center. According to the method an image of the faulty equipment is transmitted to the support center (20). The latter transmits instruction codes corresponding to visual or audible instructions pre-recorded in a unit (11) on the same site as the faulty equipment. The instruction codes describe operations to be undertaken on the equipment. An Independent claim is made for a remote technical support system for monitoring, installation, repair and maintenance of technical equipment.