AFTERSALES SERVICE SUPPORTING SYSTEM, ITS METHOD, AND ITS PROGRAM

摘要

PROBLEM TO BE SOLVED: To easily acquire software necessary for aftersales services of a computer product completed including parts which a user has designated.;SOLUTION: When a server system 10 obtains a serial number of a product to be maintained together with a request of onsite maintenance from a user, it acquires parts specific information corresponding to the serial number from an order DB 39a and transfers software or the like in accordance with the acquired parts specific information from a soft DB 39b to a flash memory 62 of a service base terminal 60. Thus, a service engineer can easily obtain the flash memory 62 which stores the software necessary for the onsite maintenance of the personal computer and go to perform onsite maintenance, carrying the flash memory 62 with him or herself.;COPYRIGHT: (C)2005,JPO&NCIPI