METHOD AND APPARATUS FOR LOAD BALANCING ON NETWORK OF SERVER BASED ON PROBABILITY OF BEING SERVICED WITHIN SERVICE TARGET TIME

摘要

PROBLEM TO BE SOLVED: To provide a method and apparatus for balancing resource loads.;SOLUTION: The present invention is directed to assigning work to service locations having the greatest probability of servicing the work within a target time. Because an average wait time is not necessarily equal to a probability of servicing work within a target time, the present invention is useful in meeting service target goals. Because the present invention operates by comparing the probability of a defined set of service locations to one another, absolute probabilities need not be calculated. Instead, relative probabilities may be used in assigning work.;COPYRIGHT: (C)2005,JPO&NCIPI