IMPROVEMENT INFORMATION OUTPUT DEVICE, IMPROVEMENT INFORMATION OUTPUT METHOD AND ITS PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide an improvement output device, an improvement output method, and its program, capable of analyzing and evaluating collected questionnaire reply information, by using a plurality of analysis/evaluation items, generating and outputting management improvement information for a service provider, and immediately providing the management improvement information from the questionnaire reply information to the service provider.;SOLUTION: An improvement information generation part 103 analyzes questionnaire reply information input from a questionnaire reply collecting part 102 by using analysis /evaluation items input from an analysis/evaluation item table 200 stored in a memory part 104, and generates management improvement information for improving management of the service provider. An output part 105 outputs the management improvement information generated on an analysis/evaluation item basis by the improvement information generation part 103, by generating "independent display radar chart ", "time series display radar chart", and "compare-to-others display radar chart " .;COPYRIGHT: (C)2005,JPO&NCIPI