Consultation service/support system, consultation service terminal, consultation service support terminal, and server

摘要

In recent years, the content of consultation services in various fields has become more sophisticated, and hence it is sometimes impossible for a single counselor to respond sufficiently. As a result, it may be impossible for a consultation service to proceed smoothly. In a consultation service/support system according to the present invention, a consultation service terminal for performing a consultation service with a customer is connected to a consultation service support terminal which supports the consultation service with the customer by outputting data for supplementing the content of a past or present display image on the consultation service terminal.