User support management apparatus, user support management program, and user support management program storage medium

摘要

The present invention relates to a user support management apparatus and the like that manages support for a user who utilizes an object of support such as a personal computer connected thereto via a communication line, and has an object of handling users' trouble appropriately considering the skill level of the user operating the object of support. The user support management apparatus has a user information acquisition section obtaining the skill level of a user operating the object of support and a user information storage section storing skill level obtained by the user information acquisition section in association with the user.