Method and system of managing service reminders using mileage estimates and generating customer surveys

摘要

The present invention provides a method and system for sending mileage based service reminders and generating customer satisfaction surveys. The mileage of the vehicle can be estimated based on the age of the vehicle, or it can be based on the last known mileage of the vehicle and estimating the additional mileage using average vehicle mileage statistics. The mileage of the vehicle may be estimated based on actual vehicle history, and may be adjusted based on the characteristics of the vehicle, the driver, or the geographic location of the vehicle. Customers who have scheduled and taken their vehicle in for a service appointment are sent an e-mail including a link to a customer satisfaction survey. Through the link the survey is specific to time and date of the actual appointment, thereby providing the service shop with survey information correlating to the time and date of the service visit. Customers may also update vehicle information including mileage of the vehicle and customer preferences.