CASE-BASED REASONING SYSTEM AND METHOD HAVING FAULT ISOLATION MANUAL TRIGGER CASES

摘要

A case based reasoning system and method for determining aroot cause of a problem case. A case database stores case data correlatedto a plurality of cases. The plurality of cases includes at least one solvedcase, and at least one trigger case. Each solved case in the case databaseincludes root cause data, and each trigger case comprises a data link to atleast one fault isolation manual process for determining a root cause. Aprocessor determines a list of at least one potential case selected from saidplurality of cases by comparing the at least one problem attribute value totheset of attribute values for each of the plurality of cases.