APPARATUS AND METHOD FOR MEASURING SERVICE QUALITY BY REQUIREMENT OF CUSTOMER

摘要

The present invention provides a specific time and service level agreement based on the terms of the service quality by measuring liver network subscribers and operators of a particular device by the subscriber's demand: that can be analyzed to measure a violation of the (SLA Service Level Agreement) It relates to quality of service measurement system and method in accordance with customer requirements.; How service measurements and apparatus of the present invention attached to a user and connected to the network is based on a request from the user measures the communication interval by the service quality of the to the user and the server, and analyzes the measured communication interval by the service quality by SLA to analyze the cause of the violation, and notifies the analysis result to the user and the SLA manager, and storing the analysis results and the like configured to manage billing for SLA violations.