首页>
外国专利>
QUALITY OF SERVICE ENSURING CALL ROUTING SYSTEM USING AGENTS AND AUTOMATIC SPEECH RECONITION ENGING AND METHOD THEREOF
QUALITY OF SERVICE ENSURING CALL ROUTING SYSTEM USING AGENTS AND AUTOMATIC SPEECH RECONITION ENGING AND METHOD THEREOF
展开▼
机译:使用代理和自动语音识别引擎的确保呼叫路由系统的服务质量及其方法
展开▼
页面导航
摘要
著录项
相似文献
摘要
A QoS call routing system using a counselor and a speech recognition engine comprises a speech recognition engine for recognizing speech and outputting characters and speech recognition results; a first counselor group terminal for reproducing the client's speech file to a counselor of a first counselor group so that the counselor may recognize the speech when the speech recognition result by the speech recognition engine is less than a reference value; a second counselor group terminal for allowing a counselor of a second counselor group to hear the client's speech so that the counselor may recognize the speech when the recognition by the counselor of the first counselor group has failed; and an IVR server for controlling the engine and terminals to provide information to the client.
展开▼