CIVIL APPEAL TREATMENT SYSTEM WHICH MAKE USE OF SMS(SHORT MESSAGE SERVICE)

摘要

The present invention provides advice and appropriate time to, complaints in case the customer centers, send an SMS to teukbeon us to process the SMS server to a waiting number and consult estimated time of complainant regarding the method of complaint handling in various service subscribers to the complainant SMS in a system where the agent is able to consult with the customer to Outbound Call the Customer Center.; The present invention To this end, the consists of SMS server for SMS reception on teukbeon in customer centers and customer care systems and linked SMS customer complaints received system closest to us especially in the case of national service using the location information when sending SMS It implements a system that can be transferred to.