Emotional dialog management in communication network, e.g. via telephone or Internet, determining emotional content using computer program and sensors receiving verbal and nonverbal expressions of communications partners

摘要

The communication is conducted via the communications network, e.g. telephone network or Internet. Each communication partner is assigned a network terminal. Verbal and/or nonverbal expressions of one of the partners are determined using a sensor, which feeds the data to a computer. The computer program automatically determines the emotional content of the dialog. Based on this content the psychical state of the partners mind is concluded and further processed by a computer. An independent claim is also included for a system for emotional dialog management.