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A method of enabling a wireless information device to access customer support services before or when device reaches the top of the queue
A method of enabling a wireless information device to access customer support services before or when device reaches the top of the queue
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机译:一种使无线信息设备能够在设备到达队列顶部之前或之时访问客户支持服务的方法
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摘要
If an end-user of a wireless information device has a support requirement, he opens a data connection from his device to a customer support computer; the data connection remains open whilst the device progresses up a queue of an automated queuing system connected to the customer support computer. A predefined action is initiated that meets the support requirement before the device reaches the top of the queue or when the device reaches the top of the queue.
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