A user sends a question from a mobile telephone, the question is processed by a first computer that depending on the nature of the question either searches a database of answers for potential solutions, sends the question and a list of potential solutions it finds to a human researcher, or answers the question directly sending a text message to the user, if the human researcher is sent the question and list then they select an answer from the list or formulate a new answer utilising on-line resources, and the new answer is added to the database of answers, then a text message containing the answer is sent to the user. The text message is preferably sent by SMS and the question is not restricted by category type.
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