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Systems, methods and computer program products for automatically pushing a status change message as a result of repair services that are performed on a network
Systems, methods and computer program products for automatically pushing a status change message as a result of repair services that are performed on a network
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机译:用于由于网络上执行的维修服务而自动推送状态更改消息的系统,方法和计算机程序产品
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摘要
A network administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble tickets related to a network and to provide customer trouble ticket status information to customers. The administration system also includes a Work Force and Administration-Control (WFA/C) subsystem that is configured to manage repair services that are performed on the network in response to the customer trouble tickets. A repair status update system, method and/or computer program product is configured to automatically push a status change message from the WFA/C subsystem to the eRepair subsystem upon occurrence of a change in a status of a customer trouble ticket in the WFA/C subsystem as a result of repair services that are performed on the network. The customer trouble ticket status information is updated in response to receipt of the status change message.
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