METHOD AND SYSTEM FOR ANTICIPATING, IDENTIFYING, ANALYSING AND MEETING CONSUMER NEEDS

摘要

The invention relates to an automatic method of anticipating, identifying, analysing and meeting the needs of consumers (1) in real time. The inventive method involves the use of computer processing means (2) and said means are supplied with personal data (3) relating to the activities of consumers. The method comprises a step in which a software component (4) is associated with the aforementioned computer processing means (2), enabling the needs of the consumers (1) to be ascertained from the personal data (3). The software component (4) employs a software module (8) which is structured into the following elements: consumer environments (9) which are adapted to the activity of the consumer (1); objects which are suited (10) to the activity of the consumer (1); and actions which are attached (11) to the suitable objects (10). The method also comprises a step in which the computer processing software component (4) is distributed to the consumers (1).