BANKING SYSTEM USING THE KIOSK HAVING THE FUNCTION OF AUTOMATICALLY INQUIRING/OFFERING THE CRM DATA

摘要

Kiosk (100) receives the task of segmentation and customer ID, issued an order table output to the customer and as well as transmits a total air factor in the window terminal 300, the transaction client 200, transaction processing / web server 400, and by linking the CRM server 500 performs a lookup process CRM information. The CRM information query process is the kiosk 100 is transmitting the customer ID to the transaction the client 200, the transaction client 200 is in a format suitable for that customer in the transaction process / web server 400, comprising: generating a specialized query requesting the information transmitted to the CRM transaction processing / web server 400, the transaction process / web server 400 that the transaction in a format suitable to the CRM server 500 / web server transmitting to the CRM server 500 to re-assemble the transmission from the specialized 400, the CRM server 500 is transmitting information to the transaction processing CRM / web server 400, the transaction / Web server 400 is transmitting to the transaction the client 200 converts the information into a format suitable for the transaction CRM client 200, the transaction the client 200 stores the information transmitted to the CRM CRM information presence or absence and a step of reporting to the kiosk 100. If from the window terminal 300 corresponding to the classification of work is entered by the customer call to the next customer order, the kiosk 100. The CRM information, with the order information of the customer is sent to the terminal counter 300, .