THE CUSTOMER OFFICER SYSTEM AND OPERATION METHOD WHICH CARRIES THE IMMOVABLE PROPERTY TO USE CTI

摘要

The present invention relates to a real estate brokerage customer management system and a method of operating the same using the city eye to manage the customer information for the caller in the fish by using the caller ID ID device during the telephone call, the present invention A customer telephone connected to the telephone network; An exchanger connected to the PSTN and transmitting fast and accurate information of voice and data by digital switching, and checking whether a customer and a counselor are busy; A CTI connected to the switch via a TCP / IP / public telephone network for providing information on an automatic and redial function as well as a database of information on video conferencing, data transmission and voicemail functions, and outgoing calls; The ID that is installed inside the CTI and displays the caller's call number on the screen of the customer counseling PC (for example, a real estate agent's PC, etc.) installed in the affiliated store (for example, a real estate agent). An apparatus; A customer manager server connected to the CTI with a LAN and distributing a call to a counselor (counselor phone, counselor PC) suitable for a service requested by a customer with reference to customer information, agent information, and call information from the CTI, or managing and monitoring various information; It is configured to include.;Phone, Caller ID, CID Device, CTI