A method for operating a system for the determination of the planning data for the personnel - and / or resources planning of a call center,

摘要

A method for operating a system for the determination of the planning data for the personnel - and / or resource planning of a call center, with at least one computer unit (4) for the determination of the planning data and an automatic call distribution unit (1) for the detection of status data of the call center,characterized by the,that in the arithmetic unit (4) the data of a memory unit (5) by means of a neural network with status data of the automatic call distribution unit (1) and linked and be adapted in the computer unit (4) on the basis of the data of the memory unit (5) by means of the neural network planning data are determined, whereinthe adaptation of the data on the basis of a comparison of the status data in accordance with previously determined planning data takes place.