The invention relates to a method, according to which, tasks arriving from a switching facility (12) or from another location are accepted by a terminal (14), in particular, in the framework of a call distribution. A change of the occupancy state of the terminal (14) is effected upon the attainment and falling below of a predetermined number of tasks to be simultaneously processed. The change is noted in the switching facility (12) and in the terminal (14). The flawless execution of the change of the occupancy state is automatically monitored by a program located on the side of the terminal (14).
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