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Apparatus and method for improving the call route steering system according to and in call centers
Apparatus and method for improving the call route steering system according to and in call centers
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机译:用于改进根据呼叫中心和在呼叫中心中的呼叫路由导向系统的设备和方法
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摘要
A system for rerouting misrouted calls between call centers has multiple call centers (501, 502, 503) all connected by digital link (511, 512, 513) to a central rerouter (510), which maintains a data list of a unique pool of destination numbers assigned to each of the call centers (501, 502, 503). The central rerouter (510) sends rerouted calls to destination numbers in the destination number pool for each call center (501, 502, 503) in a sequential manner such that any destination number in the pool for any call center (501, 502, 503), once used, is not used again until all of the remaining destination numbers in the pool for that call center are used once each. In a preferred embodiment call centers (501, 502, 503) are interconnected by private lines, and rerouted calls are sent over the private lines.
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