PRESENCE AND PREFERENCE ENABLED VOICE RESPONSE SYSTEM AND VOICE RESPONSE METHOD

摘要

PROBLEM TO BE SOLVED: To provide the presence and preference enabled voice response system and voice response method.;SOLUTION: A voice response system and method functions to, after knowing that a caller has unsuccessfully attempted to contact a called party, (1) obtain presence information about one or more real-time activities of the called party, (2) use the presence information to create a customized voice message, and (3) play the customized voice message to the caller. In the preferred embodiment, a presence system collects the presence information which identifies the real-time activities of the called party and forwards at least a portion of the collected presence information to the voice response system.;COPYRIGHT: (C)2007,JPO&INPIT