Methods and systems to detect business disruptions, determine potential causes of those business disruptions, or both

摘要

Multivariate analysis can be performed to determine whether a computing environment is encountering a business disruption (e.g., relatively long end-user response times) or other problem. Cluster analysis (comparing more recent data with a particular cluster of good operating data), predictive modeling, or other suitable multivariate analysis can be used. A probable cause analysis may be performed in conjunction with the multivariate analysis. A probable cause analysis may be used when one or more abnormal instruments, abnormal components, abnormal load patterns, suspicious actions (such as resource provisioning or deprovisioning activities), software or hardware updates or failures, recent changes to the computing environment (component provisioning, change of a control, etc.), or any combination thereof. The probable cause analysis can include ranking potential causes based on likelihood, and such ranking can include statistical analysis, policy violations, recent changes to the computing environment, or any combination thereof.