Professional consultant dispatching system

摘要

A professional consultant dispatching system is provided, with the following operational steps: (1) a user using communication device to enter interactive voice response system (IVR), (2) the IVR guiding the user to use the communication device to input the criteria for the professional and transmitting the criteria information to a database, (3) the database filtering the data according to the input criteria, (4) a computing module of the database computing the registered professionals and find the matching professionals according to the input criteria, and (5) the database sending the information of the matching professional to the IVR, and the IVR sending service request via the communication device to the matching professional. Through the aforementioned steps, a professional consultant dispatching system that is low in manpower cost, fully utilizing the fragmented time of the professionals, high in service efficiency and low in service cost. The dispatching system overcomes the time and the geographic constrains for professional consultancy providers.