ENVIRONMENT-DRIVEN APPLICATIONS IN A CUSTOMER SERVICE ENVIRONMENT, SUCH AS A RETAIL BANKING ENVIRONMENT

摘要

Providing enhanced customer service within an environment. A customer identification subsystem configured to automatically identify a customer that has entered the environment and a customer tracking subsystem configured to automatically track activities, current locations, or both activities and current locations of the identified customer within the environment may provide input to a context processing component and/or at least one environment-driven application. The context processing component, if provided, may be configured to determine a current or near current context for the identified customer based on information provided by the customer identification subsystem and the customer tracking subsystem. The at least one environment-driven application may be configured to use customer context information provided by the context processing component (or derived independently) to facilitate providing customized customer service to the customer.