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Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefrom
Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefrom
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机译:用于分析电话通信的语音数据并从中生成保留策略的方法和软件
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摘要
A computer program for analyzing a telephone call between a customer and a call center is provided. The computer program comprises a code segment for analyzing a telephonic communication by applying a pre-determined retention attrition criteria to the telephonic communication to calculate an attrition probability, a code segment for receiving customer value data associated with the customer, a code segment for comparing the attrition probability with the customer value data, and a code segment for generating a retention strategy based on comparing the attrition probability with the customer value data.
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