首页>
外国专利>
METHOD, SYSTEM, AND COMPUTER PROGRAM PRODUCT FOR PROVIDING WEB-BASED QUALITY ASSESSMENT, TRACKING, AND REPORTING SERVICES FOR CALL MONITORING
METHOD, SYSTEM, AND COMPUTER PROGRAM PRODUCT FOR PROVIDING WEB-BASED QUALITY ASSESSMENT, TRACKING, AND REPORTING SERVICES FOR CALL MONITORING
展开▼
机译:用于提供基于Web的质量监控,跟踪和报告服务以进行呼叫监控的方法,系统和计算机程序产品
展开▼
页面导航
摘要
著录项
相似文献
摘要
A method, system, and computer program product for providing web-based quality assessment, tracking, and reporting services for call monitoring are provided. The method includes presenting a main menu of user-selectable options via the evaluation services system over the web-based network. The user selectable options include a call monitoring option for requesting an evaluation of a call representative and a search option for searching completed call monitoring forms resulting from call monitoring sessions. The method also includes receiving a selection from the user-selectable options and presenting to a call monitor system, in response to selection of the call monitoring option, a call monitor form template over the web-based network.
展开▼