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HIGH TECH CALL CENTER SYSTEM

机译:高科技呼叫中心系统

摘要

small amount of scale because of the high cost call center (call center), and where the majority of the operating unless, Most received through the site and receive e-mail is sent when sending the response information without temporal situation pledge. ; Many existing call center is also descriptive part questionnaire that most of the consultations are duplicates of existing products Most questions about the function and performance of the. ; These repeated the same answer as many people as you enter the information resulting in high costs and inefficient As a corporate issue and it is financially burdensome. ; The system / outbound information to contact the appropriate response to the received information of the user's time the way you want to consult with an agent, reduction and consequent downsizing of convenience and comfort enhanced by information obtained in-depth information acquired in the profits of the company and the user side to create synergies with our user-friendly. ; And can be a low cost to operate the CALL center because you can operate the CALL center operating at a low cost, even in difficult SMEs and micro-enterprises. ; In addition, a number of counseling services This can be used in shops and school learning in aboriginal enemy contact is provided for easy access to a large amount of information available to high availability. ; And when the phone through voice, email Massey gave outgoing text messages to mobile phones stating that the content had increased the ease of the invention relates to a system for contributing to the increase in advertising revenue to spend on text messages.
机译:由于呼叫中心(call center)的成本高而规模小,并且除非在大多数地方运营,否则大多数通过站点接收和接收电子邮件是在发送响应信息时发送的,没有临时情况的保证。 ;许多现有的呼叫中心还提供描述性的调查表,其中大多数咨询都是现有产品的复制品,大多数与功能和性能有关。 ;当您输入信息时,这些重复的回答与许多人一样,从而导致高成本和低效率。作为公司问题,这在财务上造成了负担。 ;系统/出站信息,以您希望与代理协商的方式,对接收到的用户时间信息进行适当的响应,减少了信息的获取,从而降低了便利性和舒适度,并由此深化了获取信息所获得的利益公司和用户方与我们的用户友好型创建协同增效。 ;而且,由于您可以以低成本运营CALL中心,即使在困难的SME和微型企业中,也可以以较低的成本运营CALL中心。 ;此外,它还提供许多咨询服务,可用于商店和学校学习中的原住民敌人联系,以便轻松访问大量可用的信息,从而提高可用性。 ;并且当电话通过语音发送时,电子邮件梅西(Massey)将传出的文本消息发送给移动电话,说明内容已经增加了便利性。本发明涉及一种用于增加用于在文本消息上花费的广告收入的系统。

著录项

  • 公开/公告号KR20070036245A

    专利类型

  • 公开/公告日2007-04-03

    原文格式PDF

  • 申请/专利权人 BAK CHAN SIK;

    申请/专利号KR20050091022

  • 发明设计人 BAK CHAN SIK;

    申请日2005-09-29

  • 分类号G06Q99/00;

  • 国家 KR

  • 入库时间 2022-08-21 20:35:47

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