The call center will call selection and / or agent selection processes are planned breaks, training sessions, shift Other events, such as for end or agent of, consists of at least a portion of the stored information with regard to the agent scheduled to be based. In an illustrative embodiment, schedule information is stored in at least one of the call center agent, communication is selected based on at least a portion of the stored schedule information for the agent for delivery to the agents. For example, the selection process is called from a call center may have changed during a specified time period before the scheduled break of a given agent to be completed by the time remaining until the scheduled break call selected for delivery to that agent. As another example, the process of selection agent in the call center may be modified for a designated time period before a scheduled break for the agent selected to process a given call to complete the call in the time remaining until the scheduled break. The specified time period may vary depending on factors such as the type, or the type of the agent of the planned event. In another example, the stored agent schedule information is always to operate in locations worth consideration in call selection and agent selection, the modified selection process may run continuously. Call center, for example, is working with low or normal may be configured to select a different amount such as the call, a call or other communication, regardless of the stored agent schedule information under specified conditions.
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