Method and system for planning of the time management of customer service performances

摘要

A method for planning of callback times of a customer - services, comprising:Determining estimated development of resources for a customer - service - systemPrediction of a customer - service - development sow las device for the estimated development of resources of the customer - service - system; andDetermination of the planned callback time on the basis of the estimated development of resources and the predicted customers - service - development direction of the sow las.