BUSINESS PROCESS ESTIMATION PROGRAM, BUSINESS PROCESS ESTIMATING METHOD AND BUSINESS PROCESS ESTIMATING DEVICE

摘要

PPROBLEM TO BE SOLVED: To estimate a business process and a business time with high accuracy. PSOLUTION: An operation system operated by a receiving person, an address pattern of its access destination and a process are corresponded to one another and stored in a system log pattern DB 111; a system operation section extracting part 121 uses subject information, an access log and the system log pattern DB 111 to extracts an operation section and specifies a corresponding process and a non-operation section, and a process initial estimation part 122 distributes a time of the non-operation section to processes before and after the non-operation section at the rate of a process standard time. PCOPYRIGHT: (C)2008,JPO&INPIT