FAILURE INFORMATION PROCESSING SYSTEM FOR HOUSEHOLD ELECTRIC APPLIANCE, FAILURE INFORMATION PROCESSOR FOR HOUSEHOLD ELECTRIC APPLIANCE AND FAILURE INFORMATION PROCESSING METHOD FOR HOUSEHOLD ELECTRIC APPLIANCE

摘要

PROBLEM TO BE SOLVED: To convey failure information without performing adjustment or disclosure of specifications of a household electric appliance between different makers even when a maker of the household electric appliance and a maker of a device performing processing of the failure information are not same.;SOLUTION: A download type set-top box (DL-STB) 20 connected with the household electric appliances 10, 11 via a home network 40 has: a household electric appliance information reception part 20a for periodically receiving transmission information including information of a support center corresponding to the household electric appliances 10, 11 from the household electric appliances 10, 11; a household electric appliance information storage part 20b for storing information included in the received transmission information; a household electric appliance failure detection part 20c for detecting failure of the household electric appliances 10, 11 based on the transmission information; and a support center notification part 20d for notifying a terminal device 30 of the support center that the failure occurs in the household electric appliance 10, 11 when the failure of the household electric appliance 10, 11 is detected.;COPYRIGHT: (C)2009,JPO&INPIT