CLAIM MANAGEMENT BUSINESS SYSTEM AND CLAIM MANAGEMENT BUSINESS METHOD

摘要

PROBLEM TO BE SOLVED: To provide a claim management business system for improving the efficiency of a claim management business and to perform coping observing compliance more by automatically performing appropriate management.;SOLUTION: A claim management server 1 comprises: a customer attribute information database 11 storing attribute information; a utilization result DB 12 storing a utilization resu an attribute classification means 4 for classifying claims; a delinquency period classification means 6 for classifying the claims on the basis of delinquency periods; a control means 3 for controlling the respective means; a business content correction means 7 for correcting business contents corresponding to a relative trust level; a management history DB 13 wherein the histories of management business contents and business results are recorded; a person-in-charge-of-business DB 14 wherein the business that a person in charge can take and the business capability are recorded; a business charge distribution means 8 for distributing the person in charge of the business to the respective businesses; a business time determination means 9 for determining whether or not the business hour satisfies a prescribed condition; and a credit information DB 15 wherein the credit information of customers is recorded.;COPYRIGHT: (C)2008,JPO&INPIT