The computer conservative support system, the manner, through the conservative support device

摘要

PROBLEM TO BE SOLVED: To provide a computer maintenance support system by which failure contents or the like are grasped even if no full knowledge of a system error code is found; and to provide its method, a maintenance support apparatus and program.;SOLUTION: A failure recovery procedure server 40 receiving picture information on a state, the occurrence of a failure photographed by a cellular telephone 30, involves: converting the picture information into character information by means of a picture information conversion section; retrieving an error code database based on the system error code extracted from the character information by means of a character information analysis section; and acquiring information on the failure contents registered by associating with the error code. The cellular telephone 30 receives and displays the information on the failure contents.;COPYRIGHT: (C)2006,JPO&NCIPI