SYSTEM AND METHOD FOR IMPROVING CUSTOMER SERVICE IN OFFICE COUNTER WORK

摘要

PROBLEM TO BE SOLVED: To provide a system and method for improving a customer service by performing an efficient office counter work by providing various services to customers while minimizing waiting time of the customers, and collecting customer information based on the likings and tastes of the customers in the office counter work in a bank, a securities company, a hospital and a store such as a travel agency.;SOLUTION: A customer who has visited an office counter performs reception registration via an information input/display means, and inputs the purpose of his or her visit to a store, and the waiting time is predicted on the basis of the reception registration data and the store visit purpose data, and the prediction result is presented to the customer, and the customer is requested to preliminarily input processing data necessary for the over-the-counter service processing corresponding to the purpose of the customer's visit to the store via the information input/display means.;COPYRIGHT: (C)2008,JPO&INPIT