SYSTEM AND METHOD FOR CAPTURING WEBSITE USER FEEDBACK

摘要

Systems and methods for capturing user feedback in real-time over a communication network are described, where user feedback functionality is embedded directly in a web page. In one embodiment, the web page of a service provider includes JavaScript code which provides a listener server with control of the content of the web page. The customer feedback functionality may be in the form of queryboxes that are displayed to the user upon the occurrence of events, such a user positioning the cursor in a particular form field. Upon occurrence of the event, a querybox is displayed with a request for user input related to the form field. User selection and submission of a response via the querybox is communicated to the listener server where the information is organized such that the web page provider can view the user feedback.