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System and method for calculating and displaying estimated wait times for transaction request based on the skill required to process the transaction request
System and method for calculating and displaying estimated wait times for transaction request based on the skill required to process the transaction request
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机译:基于处理交易请求所需的技能来计算和显示交易请求的估计等待时间的系统和方法
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摘要
A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
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