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Method for real-time identification and diagnosis of video network problems for digital cable and IPTV service providers
Method for real-time identification and diagnosis of video network problems for digital cable and IPTV service providers
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机译:用于数字有线电视和iptv服务提供商的视频网络问题的实时识别和诊断的方法
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摘要
A method for identifying video network problems for digital cable and IPTV (Internet Protocol Television) service providers based on real-time on-line video quality monitoring by customers. A video quality problem reporting button is provided on each customer's set-top box and/or on a remote control unit therefor, which is used by the customer to report a video quality degradation problem to the service provider. Based on an aggregation of video quality problem reports by a plurality of customers, and based on geographical and topological information regarding these customers in connection with knowledge of the network topology, a network management system of the service provider advantageously identifies, locates, and potentially diagnoses a network problem.
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