METHOD AND SYSTEM FOR ACCESSING CONVENTIONAL INTERACTIVE VOICE RESPONSE SYSTEMS FOR THE INTRODUCTION OF INTERACTIVE SYSTEMS WITH VIDEO CAPABILITIES, ACCESSED FROM TERMINALS WITH VIDEO CALLING CAPABILITY

摘要

The invention relates to a method and system for accessing existing conventional interactive voice response systems, in which said systems are provided with the ability also to offer interactive video services that can be accessed from terminals with video calling capability. The system includes the modules (21, 4 and 6) necessary to enable: 2G and 3G users to coexist in the same existing platform, the service access number to be the same for both types of call, and the programmer of the conventional IVR system (2) to add advanced video capabilities to existing services.