Automatic generation of statistical laguage models for interactive voice response applacation

摘要

A Statistical Language Model (SLM) that can be used in an ASR for Interactive Voice Response (IVR) systems in general and Natural Language Speech Applications (NLSAs) in particular can be created by first manually producing a brief description in text for each task that can be performed in an NLSA. These brief descriptions are then analyzed, in one embodiment, to generate spontaneous speech utterances based pre-filler patterns and a skeletal set of content words. The pre-filler patterns are in turn used with Part-of-Speech (POS) tagged conversations from a spontaneous speech corpus to generate a set of pre-filler phrases. The skeletal set of content words is used with an electronic lexico-semantic database and with a thesaurus-based content word extraction process to generate a more extensive list of content words. The pre-filler phrases and content words set, thus generated, are combined into utterances using a lexico-semantic resource based process. In one embodiment, a lexico-semantic statistical validation process is used to correct and/or add the automatically generated utterances to the database of expected utterances. The system requires a minimum amount of human intervention and no prior knowledge regarding the expected user utterances, and the WWW is used to validate the word models. The system requires a minimum amount of human intervention and no prior knowledge regarding the expected user utterances in response to a particular prompt.